Community Satisfaction with Administrative Services and its Impact on the Efficiency of Resource Management in Rumbuk Village

Authors

  • Agus Satriawan Institut Studi Islam Sunan Doe
  • Sab'ul Masani Institut Studi Islam Sunan Doe

DOI:

https://doi.org/10.5281/853p1535

Keywords:

community satisfaction, administrative services, village goverment

Abstract

The objective of this study is to analyze the impact of community satisfaction on administrative services and its effect on the efficiency of resource management in Rumbuk Village, Sakra District, East Lombok Regency. The study's sample population consists of 30 respondents. The data analysis method employed is simple linear regression, preceded by a thorough examination of the prerequisite assumptions. The regression test results indicate that community satisfaction with administrative services exerts a significant influence on the efficiency of resource management in Rumbuk Village. This assertion is substantiated by a statistical significance value of 0.000 0.05, indicating a positive directional relationship. The public satisfaction variable contributes 94% to the efficiency of resource management, while the remaining 6% is influenced by other factors not observed in this study.

References

Ahmad, R. E., & Mansoor, M. (2024). Globalization and system capabilities: China and India in the Twenty-First century. 0–0. Retrieved March 31, 2025, from https://www.torrossa.com/en/resources/an/5826101

Azelmad, S. (2024). eGovernment Whole-of-Government Approach for Good Governance: The Back-Office Integrated Management IT Systems. CRC Press.

Benmohamed, N., Shen, J., & Vlahu-Gjorgievska, E. (2024). Public value creation through the use of open government data in Australian public sector: A quantitative study from employees’ perspective. Government Information Quarterly, 41(2), 101930. https://doi.org/10.1016/j.giq.2024.101930

Chapman, B. (2024). The Profession of Government: The Public Service in Europe. Taylor & Francis.

Craft, J., Head, B., & Howlett, M. (2024). Expertise, policy advice, and policy advisory systems in an open, participatory, and populist era: New challenges to research and practice. Australian Journal of Public Administration, 83(2), 143–155. https://doi.org/10.1111/1467-8500.12630

Eidslott, E., Wæraas ,Arild, & and Sirris, S. (2025). Heart over profit: Unravelling the discourse on the non-profit sector’s added value. Public Management Review, 1–17. https://doi.org/10.1080/14719037.2024.2427010

Ferry, L., Midgley, H., & Haslam, J. (2024). Democracy, accountability, accounting and trust: A critical perspective reflecting on a UK Parliamentary inquiry into the role of government accounts. Critical Perspectives on Accounting, 99, 102738. https://doi.org/10.1016/j.cpa.2024.102738

He, J., & Tan, Y. (2024). Evolution logic of urban spatial growth governance and its enlightenment in China: From a perspective of spatial governance. Journal of Urban Management. https://doi.org/10.1016/j.jum.2024.11.014

Hidayat, A. R., Hospes, O., & Termeer, C. J. a. M. (2025). Why Democratization and Decentralization in Indonesia Have Mixed Results on the Ground: A Systematic Literature Review. Public Administration and Development, n/a(n/a). https://doi.org/10.1002/pad.2095

Lnenicka, M., Rizun, N., Alexopoulos, C., & Janssen, M. (2024). Government in the metaverse: Requirements and suitability for providing digital public services. Technological Forecasting and Social Change, 203, 123346. https://doi.org/10.1016/j.techfore.2024.123346

Madubun, J. (2024). Public services in island sub-districts: Towards geography-based governance. Australian Journal of Public Administration, 83(3), 308–327. https://doi.org/10.1111/1467-8500.12586

Mahajan, A. P. (2024). Public Governance Dynamics: Comparative Administrative Systems. Taylor & Francis.

Mahmood, S., Sequeira, R., Siddiqui, M. M. U., Herkenhoff, M. B. A., Ferreira, P. P., Fernandes, A. C., & Sousa, P. (2024). Decentralization of the health system – experiences from Pakistan, Portugal and Brazil. Health Research Policy and Systems, 22(1), 61. https://doi.org/10.1186/s12961-024-01145-3

Marginson, S., & Yang, L. (2025). Higher education and public good in England. Higher Education, 89(1), 183–203. https://doi.org/10.1007/s10734-024-01339-2

Mazzucato, M. (2024). Governing the economics of the common good: From correcting market failures to shaping collective goals. Journal of Economic Policy Reform, 27(1), 1–24. https://doi.org/10.1080/17487870.2023.2280969

Murdha Anggara, S., Hariyanto, A., Suhardi, Akhmad Arman, A., & Budi Kurniawan, N. (2024). The Development of Digital Service Transformation Framework for the Public Sector. IEEE Access, 12, 146160–146189. IEEE Access. https://doi.org/10.1109/ACCESS.2024.3406571

Qu, Y., Zhan, L., Zhang, Q., & Wu, M. (2024). Unpacking the ‘supply-utilization-demand’ interplay: Keys to multifunctional sustainability in rural China. Geography and Sustainability, 5(3), 445–458. https://doi.org/10.1016/j.geosus.2024.04.006

Solehudin, R. H. (2024). The Role of Regional Government in Maintaining Local Traditions and Wisdom in Banyumas. Sospol, 10(1), Article 1. https://doi.org/10.22219/jurnalsospol.v10i1.31752

Subekti, D. A. (2024). Granting Authority to Villages in the Context of Regional Autonomy Based on the Implementation of Law Number 6 of 2014 Concerning Villages. Zona Law And Public Administration Indonesia, 1(5), Article 5. https://ejournal.zona-edu.org/index.php/ZLPAI/article/view/93

Supangkat, S. H., Firmansyah, H. S., Kinanda, R., & Rizkia, I. (2024). Smarter World Living Lab as an Integrated Approach: Learning How to Improve Quality of Life. IEEE Access, 12, 62687–62708. IEEE Access. https://doi.org/10.1109/ACCESS.2024.3392849

Wahyuni, R. (2024). Integration of Digital Public Services Mall Application with a Citizen Centric Government Services Approach. Knowbase : International Journal of Knowledge in Database, 4(1), Article 1. https://doi.org/10.30983/knowbase.v4i1.8368

Yesilkagit, K., Bauer, M., Peters, B. G., & Pierre, J. (2024). The Guardian State: Strengthening the public service against democratic backsliding. Public Administration Review, 84(3), 414–425. https://doi.org/10.1111/puar.13808

Downloads

Published

31.03.2024

Issue

Section

Articles

How to Cite

Community Satisfaction with Administrative Services and its Impact on the Efficiency of Resource Management in Rumbuk Village (Agus Satriawan & Sab'ul Masani , Trans.). (2024). Cigarskruie: Journal of Educational and Islamic Research, 2(2), 1-8. https://doi.org/10.5281/853p1535